Refund Policy

At Zocch Lagos, we are committed to providing our customers with high-quality home fragrance products. We want you to be completely satisfied with your purchase. However, we understand that there may be situations where you need to request a refund. Please read our refund policy carefully to understand your rights and responsibilities.

1. Eligibility for Refunds:
– Refunds are only available for products purchased directly from Zocch Lagos in Nigeria.
– To be eligible for a refund, you must contact our customer service within 14 days of receiving your order.
– Products must be in their original condition, unused, and in the original packaging.

2. Refund Process:
– To request a refund, please contact our customer service at contactzocch@gmail.com
– Our customer service team will guide you through the process and may request proof of
purchase and product photos, if necessary.
– Once your request is approved, you will receive instructions for returning the product.

3. Return Shipping:
– You are responsible for the cost of return shipping unless the return is due to a mistake
on our part.
– We recommend using a trackable shipping method to ensure that the returned products reach us.

4. Refund Options:
– Upon receiving the returned product and inspecting it, we will process your refund within
[insert number] business days.
– Refunds will be issued in the same form of payment used for the original purchase.
– Shipping and handling charges are non-refundable unless the return is due to an error on our part.

5. Non-Refundable Items:
– Personalized or customized products cannot be refunded unless they arrive damaged or defective.

– Clearance or sale items are non-refundable.

6. Damaged or Defective Products:
– If you receive a damaged or defective product, please contact us immediately, and we will arrange for a replacement or refund at no extra cost.

7. Cancellation:
– If you wish to cancel an order before it has shipped, please contact us as soon as possible. Once the order has been shipped, our standard refund policy applies.

8. Changes to this Refund Policy:
– Zocch Lagos reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website. By making a purchase from Zocch Lagos, you acknowledge and agree to the terms and conditions of this refund policy.

If you have any questions or need further assistance regarding refunds, please don’t hesitate
to contact our customer service team.
Zocch Lagos
contactzocch@gmail.com